About your new Jewelry Tracker Watch Pillow…
Jewelry Store crime is a major threat.
As with any retail business, there is always a latent level of criminality, but in recent years, the growing trend of jewelry store crimes, including violent smash & grabs, armed robberies, and nighttime burglaries has become alarmingly clear and dire. Luckily, Jewelers Mutual has supplied your store with 3SI Security System’s Jewelry Tracker Watch Pillow – a proven and successful technology that helps take dangerous criminals off the streets.
The information on this page explains how Jewelry Tracker works, and also shows you how to install and maintain the device.
If you have any questions, speak with your store manager or contact 3SI at 1.800.433.1173. We are here for you 24/7/365.
Please note: in order to maintain the confidentiality of Jewelry Tracker, please do not share any of the information on this page outside of your store staff.
How Does Jewelry Tracker Work?
Click on the video below to learn how Jewelry Tracker works to protect your store, your staff, your customers, and your inventory!
What Should I Do If There Is A Crime?
It is crucial to report call 911 and report the crime as soon as possible. Be sure to include as many details as possible including suspect and vehicle description. After you have called 911, call 3SI’s Tracking Support Center (800-433-1173) to confirm a crime occurred. The rep may ask for details such as suspect/vehicle description, if weapons were used, what was stolen, etc.
Technical Support Process
– Contact the Tracking Support Center (TSC) for assistance installing devices, charging, questions about performance, etc.
– The TSC provides Tier 1 troubleshooting. If further troubleshooting is required, they will pass the call to Tech Support for Tier 2 troubleshooting.
– Tech Support can be contacted to schedule mass installs ahead of time (5 or more devices), as well as user portal training: techsupport@3si.com
How Do I Charge Watch Pillow?
Click on the video below to learn how to correctly charge your watch pillow. Printable instuctions are available for download below the video.
Jewelers Mutual was founded in 1913 by a group of Wisconsin jewelers to meet their unique insurance needs. Later, consumers began putting their trust in Jewelers Mutual to protect their jewelry and the special memories each piece holds. Today, Jewelers Mutual continues to support and move the industry forward by listening to jewelers and consumers and offering products and services to meet their evolving needs. Beyond insurance, Jewelers Mutual’s powerful suite of innovative solutions and digital technology offerings help jewelers strengthen and grow their businesses, mitigate risk, and bring them closer to their customers. The Group insurers’ strong financial position is reflected in their 36 consecutive “A+ Superior” ratings from AM Best Company, as of November 2022. Policyholders of the Group insurers are members of Jewelers Mutual Holding Company. Jewelers Mutual is headquartered in Neenah, Wisconsin, with other Group offices in Dallas, Texas and Miami, Florida. To learn more, visit JewelersMutual.com.
How Do I Install Jewelry Tracker?
Click on the image below to access the Jewelry Tracker Installation Guide.
How Do I Relocate A Device?
Click on the image below to access the Retail Relocation Form.
How Do I Charge Jewelry Tracker?
Click on the image below to access the Jewelry Tracker User/Charging Guide.
How Do I Access The Training Portal?
Click on the image below to access the Web Access Form.
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